Privacy policy
Last updated November 4, 2026
ResponseOne is navigation software for ambulance crews and their dispatchers. This page explains what we collect, why, and what we don’t do. Short version: we collect what the app needs to route a crew and show their own company where its units are. We don’t sell data.
This website
responseone.app is a static site. It uses no ads, no tracking pixels and no third-party analytics. If you email us, we get your email address and what you wrote, and we use it to reply.
The app: what we collect
- Your access code and device. Each code locks to one phone. We store which device signed in, when, and how often the code is used.
- Location while on duty. When a unit is on duty, its current position, status and ETA are sent to its own company’s dispatch view. Off duty, no position is shared. Dispatch keeps a short status log (about 48 hours).
- Trip logs. For each trip we keep the suggested route, the route driven and the on-scene time. Crews and companies use this to measure time saved; we use it to improve routing.
- Destinations and routes. Addresses you search for are sent to our routing and search services to build the route.
- Trip feedback. If a crew rates a route or reports a problem, we store the rating, the note and the route to improve routing.
- Closures. A street a crew marks closed is shared with that company’s other units and expires on its own.
Who can see it
A unit’s position and status are visible only to its own company’s dispatchers and admins. Companies cannot see each other’s units. If your company connects its dispatch system (CAD) through our API, that system receives your units’ status and positions while on duty.
Service providers
We use hosting, mapping, routing and street-imagery providers to run the app. They process data only to provide those services to us.
What we don’t do
- We don’t sell personal data.
- We don’t track a unit’s location while it is off duty.
- We don’t use your data for advertising.
Retention and deletion
Account and code records are kept while the company is a customer. Ask us to delete your data and we will. A company admin can revoke a code at any time.
Contact
Questions or requests: mordy@responseone.app.